Travel & Hospitality
Hotel Booking Platform
A direct booking platform with real-time availability, dynamic pricing, channel management and a guest experience layer spanning check-in to checkout.
Client
Aurelia Hotels
Industry
Hospitality
Year
2024
Duration
8 months
Business Challenge
Nearly all bookings came through OTAs at heavy commission. The direct site showed stale availability, dropped a third of checkouts, and rate changes took a day to reach every channel.
Our Solution
We built a real-time availability engine with a dynamic rate strategy, rebuilt the booking flow around a three-step checkout, and pushed inventory to every channel instantly.
Engineering
Technology Stack
Chosen for longevity and operational simplicity, not novelty — every dependency here is one we still support today.
6
Core technologies
8 months
Build duration
2024
Delivered
Inside the build
Project Features
Real-time availability
Inventory locked at selection so two guests can never book the last room.
Dynamic pricing
Rates respond to occupancy, lead time, events and competitor movement.
Channel manager
Instant two-way sync of rates and inventory with every connected OTA.
Three-step checkout
A streamlined flow with saved guests, upsells and instant confirmation.
Digital check-in
Pre-arrival check-in with document capture and room-ready notifications.
Loyalty & offers
Member rates and stay credits that only apply on the direct channel.
Development Process
Funnel analysis of the old site identified exactly where bookings were lost.
Two years of occupancy data used to design and back-test the rate strategy.
Photography-led layouts with a checkout that stays visible on every screen size.
Availability engine built for read-heavy load with aggressive edge caching.
Load tested against peak-season traffic and simulated OTA sync storms.
Property-by-property launch with rate parity monitoring throughout.
The Results
Direct bookings grew substantially, cutting commission spend while raising average room rate.
64%
More direct bookings
22%
Lower commission
1.4s
Median load time
11
Properties live
